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STATEMENT FROM PROVIDENCE REGARDING PAY DISCREPANCIES & UNION PICKET

Media Statement – CNA picket, August 11

We believe this picket held by the California Nurses Association (CNA) is in response to matters the union has brought to our  attention  recently, including issues some of our  caregivers have experienced with paychecks timed with a recent transition to a new technology platform.  It is important to know that informational pickets are not strikes, but they are a way for unions to inform and develop public support for their position. We respect the rights of our caregivers to be part of a union and to engage in this action.

In early July, Providence implemented a new enterprise resource planning system to improve administrative processes, such as human resources, supply chain, finance, timekeeping and payroll. Previously, we had been using multiple systems, including some outdated technology, that created a fragmented experience and required manual processes.  

Since going live on the new system, the vast majority of pay checks that have been issued are correct. However, there are some that have shown incorrect or partial pay.  In most cases, this is due to routine issues, such as timecard correction forms submitted after the deadline, or no time submitted on a timecard. There have also been discrepancies related to recent changes to modernize the compensation program across the Providence family of organizations. In addition, there are some data configuration adjustments that need to be made to account for the nuances in the pay structure at various Providence locations.

Providing accurate and timely pay is one of the most fundamental roles that Providence plays as an employer, and we take any discrepancies in paychecks or missed pay incredibly seriously. Our caregivers work selflessly to provide the care that our communities depend on, and we are deeply sorry that we have missed the mark for some individuals or that we created any kind of hardship or anxiety for caregivers and their families.

We have been resolving these issues as quickly as we can by researching each discrepancy and running off-cycle paycheck batches, one to two times a day, with the correct retroactive pay.  As of Aug. 5, most issues have been resolved and correct pay has been provided. However, there are some discrepancies that we are continuing to investigate, particularly related to data configuration of shift differentials.

We are absolutely committed to doing everything we can to resolve the remaining outstanding issues as quickly as possible. We also remain profoundly grateful to our caregivers for their patience and for all they do to serve patients in need.

The informational picketing will have no effect on the high-quality care we provide to our patients. We are maintaining our hospital services, so we do not compromise our ability to care for the patients who are counting on us.

STATEMENT FROM PROVIDENCE REGARDING PAY DISCREPANCIES

Providence to issue $500 mitigation payments today to 207 affected caregivers in Northern California

In early July, Providence implemented a new enterprise resource planning system to improve administrative processes, such as human resources, supply chain, finance, timekeeping and payroll. Previously, we had been using multiple systems, including some outdated technology, that created a fragmented experience and required manual processes.

Since going live on the new system, the vast majority of pay checks that have been issued are correct. However, there are some that have shown incorrect or partial pay. In most cases, this is due to routine issues, such as timecard correction forms submitted after the deadline or no time submitted on a timecard. There have also been discrepancies related to recent changes to modernize the compensation program across the Providence family of organizations. In addition, there are some data configuration adjustments that need to be made to account for the nuances in the pay structure at various Providence locations.

Providing accurate and timely pay is one of the most fundamental roles that Providence plays as an employer, and we take any discrepancies in paychecks or missed pay incredibly seriously. Our caregivers work selflessly to provide the care that our communities depend on, and we are deeply sorry that we have missed the mark for some individuals or that we created any kind of hardship or anxiety for caregivers and their families.

We have been resolving these issues as quickly as we can by researching each discrepancy and running off-cycle paycheck batches, one to two times a day, with the correct retroactive pay. As of Aug. 5, most issues have been resolved and correct pay has been provided.

However, there are some discrepancies that we are continuing to investigate, particularly related to data configuration of shift differentials. In Northern California, we have identified a group of caregivers affected by this issue and are providing an immediate, one-time mitigation payment in the form of $500 for each of the 207 affected caregivers. This payment will be made today, Aug. 9, so caregivers have funds while the root cause is addressed. We also continue to offer financial assistance in the form of short-term interest free loans for those experiencing hardship.

We are absolutely committed to doing everything we can to resolve the remaining outstanding issues as quickly as possible. We also remain profoundly grateful to our caregivers for their patience and for all they do to serve patients in need.